info@royalcraft.co.uk

0800 014 6214

GUARANTEE

We offer you a one year guarantee on all our products. Your guarantee covers you against faults for structural damage to the item, however it does not include the glass supplied with sets. For the entire Rattan, Milan and Faro collections, the guarantee is extended to five years for structural damage only. Extreme temperatures may cause the product material to contract and expand, consequently leading to damage or cracking, this will not be covered under your guarantee. The guarantee is valid from the date of delivery to the original customer only. Proof of purchase is required. This guarantee excludes our clearance ranges.

 

Claiming on your guarantee

If you need to make a claim, please email info@royalcraft.co.uk with specific details about the issue.

 

When claiming:

  • Proof of purchase is required (original sales receipt including purchase date)
  • We may request images to best assist you with the claim
  • Your guarantee provides a repair service should structural damage occur during the guarantee period
  • We reserve the right to use alternative, similar materials, where the original is no longer available
  • If your product cannot be repaired, we will replace it with the same model or a substitute of an equivalent specification or value. We will only replace individual items, we do not offer full set replacements.

 

Your guarantee won’t cover:

  • If the product has been subject to adverse and extreme weather conditions. The specification of furniture is made to withstand the weather conditions in the UK, therefore may not be suitable to foreign climates. Extreme temperatures may cause the product material to contract and expand, consequently leading to damage or cracking.
  • If there is evidence of product abuse, misuse or use in a non-domestic environment
  • If the product has not been properly maintained in accordance with care instructions
  • If the cushions have been subject to adverse and extreme weather conditions due to failure to store cushions indoors when furniture is not in use
  • Deliberate damage, neglect, abuse or not looking after your product
  • Fair wear and tear, damage caused by general ageing of the product caused by normal use
  • If the product is in an unsanitary condition (for example, caused by pets). We reserve the right to refuse to collect and/or dispose of any unsanitary products
  • If the product has been exported outside of Great Britain and Northern Ireland
  • Items from the Indoor Clearance section
  • Items from the Outdoor Clearance section

 

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