We’ll keep you updated every step of the way:

• Order Confirmation – confirming your order and payment.
• Dispatch Email – letting you know when your item has left our warehouse.

Tip: Add info@royalcraft.co.uk to your contacts to ensure our updates don’t land in your junk folder.

You’re welcome to add as many items as you like to a single order, covered by one delivery charge.

All items are offered at fixed “Buy It Now” prices, so bidding isn’t available.

Delivery addresses can only be changed while placing your order. Once submitted, courier arrangements may already be in progress

If you change your mind within 24 hours of ordering, please contact us and we’ll amend or cancel where possible. After 24 hours, your order may already be in progress. Returns shall incur a collection charge and a 25% restocking fee.

Yes — we offer Klarna’s flexible payment options:

• Pay in 30 Days– receive your items now, pay up to 30 days later.
• Pay in 3 Instalments– split your purchase into 3 interest-free payments.
  

Available to UK customers aged 18+, subject to status. Late or missed payments may affect your financial wellbeing.

We strive to offer competitive pricing. If you find the same item in stock at a lower price from another reputable UK furniture retailer, contact us with the details and we’ll happily take a look.

Yes — you’re welcome to visit our showroom in Oldbury, West Midlands.
Please book an appointment by calling 0800 014 6214.
Open Monday–Friday, 9am–4pm.

We hold limited stock of replacement cushions and covers. Please email info@royalcraft.co.uk or call 0800 014 6214 with your item code.

We may have canopies available for selected models. Contact us with your item code and we’ll check availability.

We don’t currently offer replacement glass panels. A local glazier may be able to help with a custom replacement.

Weather Shield is a shower-resistant, stain-resistant performance fabric. In light rain, water beads on the surface; in heavy rain, moisture may pass through seams. Simply remove the filling, shake out excess water and allow to dry.

We recommend sponge cleaning only. Full care instructions are on the cushion labels.

If a cover is included, it will be clearly mentioned on the product page.

Yes — this is completely natural. Rattan expands in warm weather and contracts in cooler temperatures. Avoid reflective objects in direct sunlight to prevent heat damage.

Some items arrive assembled, others require light assembly. This is noted on each product page, and instructions are included.

Not at the moment, but our furniture is designed to be easy to assemble. We’re always happy to assist if you need guidance.

Please check access routes before ordering. Full dimensions are listed on each product page.

Colours are represented as accurately as possible, but may vary slightly due to screen settings or natural material variations.

We work closely with our suppliers to ensure our materials are durable, long-lasting and responsibly sourced.

Many pieces are suitable for year-round outdoor use. We recommend using a furniture cover in winter or prolonged wet weather and storing cushions in a dry place.

We accept Amex, Visa, Visa Debit, Visa Electron, Mastercard, Maestro, Apple Pay, Google Pay, PayPal and Klarna finance options.

Payment is taken when your order is placed.

Yes — you'll receive an email confirming your order, payment and item details.

Standard delivery is free across mainland UK (postcode exclusions apply).

We deliver across mainland UK. Unfortunately, we can’t deliver to the Scottish Highlands, Islands or Northern Ireland at this time.

Yes — IV, KW, PA, PH, AB, IM, TR21–25, GY, JE, HS, ZE, PA60–75, KW15–17, PH42–44, KA27–28 and all BT postcodes.

Smaller items arrive within 3–5 working days. Larger 2-man deliveries typically take 5–7 working days. Delivery may take slightly longer during seasonal peaks.

Yes — where tracking is available, the courier will share details once your delivery is booked.

We’re unable to deliver to PO Box addresses.

The courier will leave a calling card with instructions on how to rearrange delivery.

Please contact us as soon as possible and we’ll arrange a replacement or collection. Refunds are issued once the item is returned and assessed.

We’re very sorry for the mix-up. Please contact us so we can arrange collection and issue a full refund once the item is returned.

Collection may be possible from our West Midlands head office. Please email us at info@royalcraft.co.uk to check availability.

Please contact us within 72 hours at info@royalcraft.co.uk or 0800 014 6214. We’ll resolve this as quickly as possible.

If you change your mind, simply contact us within 14 days of receiving your item and we’ll be happy to arrange a return. Items must be in their original condition and packaging.

Please contact us at info@royalcraft.co.uk or 0800 014 6214 to arrange collection. Include your Delivery Note and ensure the item is in its original packaging.

Refunds begin processing as soon as your item reaches our warehouse and is assessed. Most refunds appear within 5–10 working days, depending on your bank.

If we’re unable to supply your item, we’ll notify you immediately, cancel the order and issue a full refund

We’re always happy to help. Please email info@royalcraft.co.uk.