We offer you a 12 month guarantee on all our products unless stated otherwise. Your guarantee covers you against manufacturing faults to the item, however it does not include the glass supplied with sets. Please note that extreme UK temperatures may cause the product material to contract and expand, consequently leading to damage or cracking, once the guarantee has expired, this damage and cracking will not be covered. The guarantee is valid from the date of delivery to the original customer purchasing from this website only (please contact the original retailer if you purchased your item elsewhere). Proof of purchase is required. This guarantee excludes our clearance ranges.
Claiming on your guarantee:
If you need to make a claim, please contact us with specific details about the issue.
When claiming:
- Proof of purchase is required (original sales receipt including purchase date).
- We may request images to best assist you with the claim.
- Your guarantee covers a replacement part service should a fault occur during the guarantee period.
- We reserve the right to use alternative, similar materials, where the original is no longer available.
- If your product cannot be repaired, we will replace it with the same model or a substitute of an equivalent specification or value. We will only replace parts or individual items, we do not offer full set replacements.
Your guarantee won’t cover:
- Damage or cracking if the product has not been adequately protected in adverse and extreme UK weather conditions.
- If there is evidence of product abuse, misuse or use in a non-domestic environment.
- If the product has not been properly maintained in accordance with care instructions including covering and storing the product when not in use.
- If the cushions have been subject to adverse and extreme weather conditions due to failure to store cushions indoors when furniture is not in use.
- Deliberate damage, neglect, abuse or not looking after your product.
- Fair wear and tear, damage caused by general ageing of the product caused by normal use. Items with steel components may be subject to rusting over time.
- If the product is in an unsanitary condition (for example, caused by pets). We reserve the right to refuse to collect and/or dispose of any unsanitary products.
- If the product has been exported outside of Great Britain and Northern Ireland.
- Items from the Indoor Clearance section.
- Items from the Outdoor Clearance section.
Next steps if your guarantee has expired:
We are often asked what the options are once the guarantee has expired and have complied some suggestions below:
- If it relates to glass, you may wish to contact your local glass glazier.
- If it relates to wood, we recommend purchasing a high quality hardwood sealer oil *the oil will vary depending on type of hardwood.
- If rust is evident, to protect the structural integrity of your metal, please consider purchasing rust inhibitor paint
- Where available, you may wish to contact us for a chargeable replacement.
- Contact your home insurance provider.
At Royalcraft, we design our pergolas to be enjoyed for years to come. Our warranty reflects the quality of our materials, engineering, and commitment to outdoor living, while recognising the realities of outdoor use and integrated technology.
This warranty applies to domestic, residential use within the UK only.
1. Warranty Periods Structural Framework
5-Year Warranty
Covers:
- Aluminium posts, beams, roof structure and fixed louvre components
- Structural integrity against manufacturing defects in materials or workmanship
This does not cover cosmetic changes that occur naturally over time due to outdoor exposure.
Powder-Coated Finish
2-Year Warranty
Covers:
- Peeling, blistering or flaking of the powder coating caused by manufacturing defects
Excludes:
- Fading, chalking, or colour variation caused by UV exposure, weathering, or pollution
- Minor surface marks, scratches or wear consistent with outdoor use
Motorised & Mechanical Components
2-Year Warranty
Covers:
- Motors controlling roof or louvre movement
- Mechanical moving parts supplied by Royalcraft
The warranty applies to manufacturing defects only and assumes correct operation in line with care guidelines.
Electrical & Smart Components
2-Year Warranty
Covers:
- Integrated LED lighting systems
- Control units, transformers and wiring supplied by Royalcraft
- Remote control systems
- Voice-control or smart-home integration modules (where supplied)
Electrical components are covered against manufacturing defects only.
2. What This Warranty Covers
This warranty covers:
- Manufacturing defects in materials or workmanship
- Faults that arise under normal, intended residential use
- Replacement or repair of defective components (at Royalcraft’s discretion)
Where a component is no longer available, a suitable alternative of equal value may be supplied.
3. What This Warranty Does Not Cover
This warranty does not cover:
- Normal wear and tear
- Cosmetic changes due to weather exposure (including fading or surface oxidation)
- Damage caused by extreme weather conditions (including storms, flooding, snow load, high winds or hail)
- Failure caused by misuse, neglect, accidental damage or improper operation
- Damage caused by operating the pergola in unsafe weather conditions
- Issues arising from poor or non-approved installation
- Electrical faults caused by power surges, incorrect wiring, or non-IP-rated external connections
- Modifications, repairs or alterations carried out by third parties
- Commercial, rental or shared-use installations unless otherwise agreed in writing
4. Installation & Electrical Requirements
To remain valid:
- Pergolas must be installed in accordance with Royalcraft installation guidelines
- Outdoor electrical supply must meet appropriate UK safety and IP-rating standards
Failure to meet these requirements may invalidate the electrical and mechanical warranty.
5. Making a Warranty Claim
To make a claim, please contact Royalcraft Customer Services (info@royalcraft.co.uk) with:
- Proof of purchase
- Date of installation
- Description of the issue
- Supporting photos or videos where applicable
All claims will be assessed fairly and in line with this warranty.
We are committed to providing high-quality outdoor kitchens built for long-lasting performance and enjoyment. Our warranty covers manufacturing defects in materials and workmanship under normal domestic use and maintenance.
5-Year Structural Frame Warranty
The aluminum framework and structural components of your outdoor kitchen are covered by a 5-year warranty against manufacturing defects, including structural failure resulting from faulty materials or workmanship. This warranty demonstrates our confidence in the durability and strength of the core construction of your outdoor kitchen.
2-Year BBQ Component Warranty
All BBQ cooking components, including burners, valves, ignition systems, and associated cooking mechanisms, are covered by a 2-year warranty against manufacturing defects. This warranty applies to faults arising from normal residential use and does not cover damage caused by misuse, neglect, improper cleaning, modifications, or general wear and tear.
1-Year Electrical & Refrigeration Warranty
Electrical appliances and refrigeration units supplied as part of the outdoor kitchen are covered by a 1-year warranty against manufacturing defects. This includes faults relating to electrical components, wiring, controls, and refrigeration systems when installed, operated, and maintained in accordance with the manufacturer's instructions.
Warranty Exclusions
The warranty does not cover:
- General wear and tear.
- Cosmetic deterioration, including minor scratches, dents, fading, or weathering.
- Corrosion or damage resulting from improper maintenance or exposure to harsh environmental conditions.
- Damage caused by misuse, abuse, accidents, neglect, or unauthorised modifications.
- Commercial or non-residential use unless otherwise agreed in writing.
- Damage resulting from incorrect installation or failure to follow care and maintenance guidelines.
Your Statutory Rights
This warranty is provided in addition to, and does not affect, your statutory rights under applicable consumer protection legislation.
For any warranty claims, please contact our customer service team with proof of purchase, photographs of the issue, and details of the affected component. We will assess the claim and advise on the appropriate resolution.
At Royalcraft, we are committed to delivering furniture that is designed and built to be enjoyed for years to come. That's why all of our indoor furniture collections are covered by a 2-Year Manufacturer's Warranty from the date of purchase.
This warranty covers defects in materials and workmanship under normal domestic use, providing you with added confidence in the quality of your furniture.
Should a manufacturing fault arise within the warranty period, we will assess the issue and, where appropriate, repair, replace, or provide a suitable solution for the affected item or component.
Sofas and upholstered furniture are covered by the same 2-Year Manufacturer's Warranty, protecting against defects in materials and workmanship under normal domestic use, including faults affecting the frame, upholstery construction, springs, and mechanisms where applicable.
What's Covered
- Manufacturing defects in materials
- Faults in workmanship
- Structural defects occurring during normal household use
What's Not Covered
- Normal wear and tear
- Accidental damage, misuse, neglect, or improper care
- Damage caused by incorrect assembly
- Commercial or non-domestic use
- Natural characteristics of materials, including variations in wood grain, colour, texture, and fabric appearance
- Damage caused by exposure to excessive heat, moisture, direct sunlight, or other environmental conditions
This warranty is offered in addition to your statutory rights under UK consumer law and does not affect those rights.
For warranty assistance, please contact our Customer Service team with your proof of purchase and details of the issue.
Then, they also need to be changed on the PDP too please. All ROKA, ARKA, Sofas etc
Thank you