




The Royalcraft Promise
FAQs
What email communications will I receive after placing my order?
Once you have completed your order you will receive the following communications:
Order Confirmation email – to confirm that your order has been received and payment has been received.
Dispatched email – to confirm that your order has been dispatched.
Important note: Some email accounts will send any emails that are sent from addresses that are not recognised straight into your junk mail, so make sure you add info@royalcraft.co.uk to your contacts list so that we can get in touch with you.
How many items can I place in one order?
Multiple items can be placed on one order, with one delivery charge.
Can I make a bid for an item?
No, all items are ‘Buy it Now’ priced.
Can I change my order?
No, once you have submitted your order we are unable to amend it.
Can I change my delivery address?
No, you can only change your delivery address at the time you are placing your order. Once you have submitted your order we are unable to amend the address.
Can I cancel my order?
No you can’t cancel your order. Once you have received your item, you will have to return the unwanted item(s) in accordance with our returns policy. Please see ‘returns and refunds’ section.
Do you have a showroom to view the products before placing the order?
We have a showroom in Oldbury, West Midlands, where we have a selection of products available to view. If you would like to come and visit our showroom, please pre-book an appointment by calling 0800 0146 214.
Our showroom is open Monday – Friday, 9am till 4pm.