The pergola arrives in 5 boxes. It's worth keeping all packaging until you've checked every part against the list in the instructions, just in case anything is missing or damaged.

Most tools are included, allen keys (5mm, 6mm, and 8mm), a screwdriver, a spirit level, and spanners (M5 and M8). You'll also need some equipment not provided: gloves, a safety hat, an electric screwdriver, a ladder, a knife, a hammer, and a tape measure.

The instructions don't specify a minimum number of people, but given the size and weight of the parts (beams and posts up to 3m), we strongly recommend having at least two people for safety when lifting.

We don’t directly, but we do recommend using our preferred installerPergolaInstallations.co.uk. Please email info@pergolainstallations.co.uk or call 01865 621457 to book your installation.

It must be assembled on a solid, level base, ideally concrete. The pergola is secured to the ground using the included expansion bolts (M8×100mm).

No. Space plates are included to create a slight incline if needed. In fact, the pergola should be installed with a gentle slope in the direction of the louvres to help rainwater drain away effectively.

The pergola is designed to be secured to concrete using expansion bolts. Installation on decking or grass is not recommended as it may not provide sufficient stability.

Use the included spirit level at a height of 1.4 metres above the ground to check the posts are vertical. You should also check that the diagonal measurements between opposite posts are equal (DA=DB, LA=LB, SA=SB) before securing the expansion bolts.

No, you are unable to mount to an existing wall.

Yes! We've partnered with Pergola Installations, specialist outdoor structure installers, to offer a professional fitting service for your Royalcraft pergola. You can find out more and book directly at pergolainstallations.co.uk.

Pergola Installations use their own trained team of sub-contractors, all of whom are uniformed and work under the Pergola Installations brand. They take full responsibility for all work carried out.

Simply visit pergolainstallations.co.uk to get a quote and book directly with their team. You'll need to have your pergola purchased and ready to confirm sizes and any extras you've ordered.

Installation is capped at 8 hours, so in most cases your pergola will be fully fitted in a single day.

Once booked, the turnaround time is approximately 15 working days.

Installation pricing is based on the size of your pergola and your location. To get an accurate quote, head to pergolainstallations.co.uk and get in touch with their team directly.

Your pergola should be unboxed and all parts checked against the packing list. The installation area should be cleared and accessible, and ideally you'll have a solid, level concrete base ready for the structure to be fixed to.

The installation team will leave the site tidy, but please note that removal of packaging and waste is not included in the service. We'd recommend having a plan for disposal of packaging ahead of the fitting day.

Approximately with 2-3 people it should take around 3-4 hours. Assembly time will vary depending on experience and the number of people helping. We recommend watching the assembly video (accessible via the QR code in the instruction booklet) before you begin.

There are 3 standard posts (A) and 1 post with a built-in switch (B). The post with the switch should be positioned at the front-left of the structure (as defined in the assembly guide).

Yes, a small bottle of touch-up paint is included in Box 5, which can be used to repair any minor surface damage during or after assembly.

The roof is operated manually using the included crank handle. Turn it counter-clockwise to open the louvres, and clockwise to close them. The louvres can be stopped and held at any angle in between, useful for controlling light and airflow.

Yes — when the louvres are fully closed the pergola is rainproof. However, during heavy rain there is a chance that rain may blow in at an angle underneath the structure, so we recommend protecting any furniture with a rainproof cover or storing cushions in a waterproof storage box just in case.

In extreme wind conditions, we recommend opening the louvre roof and any privacy screens/blinds fully. This allows wind to pass through the structure rather than creating resistance against it, helping to protect the pergola.

No, please do not place any objects on top of the roof louvres.

There are two ways to control the lights:

• Button: Press the button on the post switch to toggle power, and separate buttons for white light and warm light.
• Voice control: The lights support voice commands in English: "Switch on the White Light", "Switch on the Warm Light", and "Switch off the Light".

The lights are solar powered via the solar panel louvre, which is fitted to the front and back beams. No mains connection is required.

Wipe the solar panel occasionally with a soft cloth and warm water to keep it clean and ensure maximum performance.

Use a soft, non-abrasive cloth with warm soapy water to wipe down all surfaces. Avoid harsh or abrasive cleaners.

Yes, check and clear the drainage channels regularly to remove any debris and ensure rainwater can continue to flow freely.

Yes, privacy screens are available as optional accessories. The assembly instructions include important notes to ensure the main pergola is built correctly in advance (e.g. checking post spacing and base cover direction), so it's worth reading these even if you're not adding screens straight away.

Please get in touch with our team at info@royalcraft.co.uk and we'll be happy to help.